Do I need to clear customs or pay any duties?

It depends on the shipping terms of your order:

For DDP (Delivered Duty Paid) orders: No, you do not. Under DDP terms, all customs clearance and tax payments are handled by our carrier and their agent. You only need to wait for the local courier to deliver the package to your door.
For DDU (Delivered Duty Unpaid) orders: Yes, you do. You are responsible for handling customs clearance and paying any applicable import duties and taxes. The local courier will contact you directly if any action is required from your side.

Why is my tracking information not updating for a long time?

For the DDP channel, packages are shipped via consolidated charter flights. Tracking numbers remain inactive while the goods are in transit and being cleared by the agent. Updates will only appear once the package arrives in the destination country and is handed over to the local courier.

If it is not a DDP channel, please contact the HOOLOO team.
Click here👈
(Note: The DDP channel is currently the default shipping method for US customers.)

Can it be delivered to my country? How long can it be delivered? What is the delivery method? What is the transportation cost?

Free global delivery for distillers under 99L🎉

Can you deliver to my country?
Yes, worldwide. Provide a valid address (street + contact)—we handle all logistics, even remote areas.🎉
How long does delivery take?
<80L distillers: Air freight—3–7 biz days.
≥80L distillers: Sea freight—35–55 biz days.
What’s the delivery method?
Default: DDU (we deliver to your door; you pay import tariffs).
Free & auto-ship: Distillers <100L + most accessories—order now, we start production/shipping right away.
Other items: Default FOB (no shipment until you confirm delivery terms or provide a freight forwarder). Need DDP? Add “DDP” to order notes or email charles@hooloodistill.com.
What’s the cost?
Free: <100L distillers + most accessories.
Paid: Air (<80L) or sea (≥80L). DDP includes transport + tariffs—just ask.
Need help? Email charles@hooloodistill.com or chat with us! Please click here👈

What should I do if I find a suitable still that's not easy for me?

1. You can search by selecting the label on the left side of the product page.
2. Contact us directly through Chat in the bottom left corner.
3. Click here👈 to jump to the "Contact Us" page. State your needs.