Return and Refund Policy
30-Day Exchange & Return Policy
If there's something wrong with your order (defective product, incorrect order, or damaged order etc.), please contact with us within 30 days from receiving your order and we'll be happy to assist you reviewing the cause and if it is approved then you can return the distillers to us with the order number on the packaging(The order number is very important on the packaging, because we need to return your money according the correct order number). Of course we will be sending a replacement if you accept this way(just please tell us what new models you need). Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.
Hooloo reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.
Disclaimer: You will be responsible for paying for your own shipping costs for returning your item (Unless the eyewear quality has problem)
we usually accept returns within 3 business days of their arrival at our logistic center. During peak times it could take up to business days. Once your confirmation email.
The time needed to process your refund may vary based on the payment instruction.
We currently do not offer exchanges for commercial distillers and high transport fees things.
You will be responsible for paying for your own shipping costs for returning your item. We does not provide return shipping lables.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.